Guest Relations
Wintegrity Wintegrity Corolla, NC Corolla, NC Full-time Full-time Up to $75,000 a year Up to $75,000 a year 5 days ago 5 days ago 5 days ago Title:
Guest Relations Location:
Corolla, NC KEYS FOR SUCCESS:
3-5 years of experience as an Owner Relations Manager or Property Manager in Vacation Rentals.
Strong interpersonal skills, including; Conflict Resolution, Positivity-Focused and Relationship Building.
Experience maintaining property records and sensitive information in software systems.
Active NC Real Estate Brokers license (Preferred) ESSENTIAL FUNCTIONS OF THE POSITION:
Owner Relations Owner Relationship Building:
You will work on a TEAM committed to offering Prompt, Excellent and Respectful customer service to our Property Owners.
You will work towards surveying 80% of your territory.
Owner Retention:
The TEAM will be held to a standard of maintaining a 93% owner retention annually with a goal of reaching 95% or greater.
Prompt Service:
The TEAM will be held to a standard of responding to all owner requests within two (2) hours of receipt during business hours or within two (2) hours of business opening on the next business day if a call is received after-hours.
The TEAM will be held to a standard of answering all phone calls from Property Owners.
Goal of 90% of business hour phone calls.
Communication:
The TEAM will be responsible for communicating Effectively and Respectfully with other teams to close out all tickets within three (3) business days.
Owner Property Records:
You will be responsible for the following tasks relative to incoming/outgoing properties:
Maintaining property records and sensitive information in software systems.
New Client/Property On-Boarding:
You will manage all facets of new client and new property on-boarding to include, but not be limited to, the following:
Performing the on-boarding process, gathering info, communicating with applicable parties, and sending Welcome-info, with the goal of a smooth transition for the property owner.
All properties will be on-boarded within five (5) days of the contract execution.
Property Off-Boarding:
Assist in the offboarding of properties and owners.
Goal is to retain owners and properties.
Core competency will not be off-boarding.
Additional Information:
Encourage and promote company core values, missions and vision.
Expected working hours will be 8:
00/9:
00am - 5:
00/6:
00pm Monday-Friday.
Weekend work will be required as we have an On-Call Team Member every weekend.
This will be a rotating schedule.
ESSENTIAL REQUIREMENTS OF THIS POSITION:
3-5 years of experience as an Owner Relations Manager or Property Manager in Vacation Rentals.
Active NC Real Estate Brokers license (Preferred) Strong interpersonal skills, including; Conflict Resolution, Positivity-Focused and Relationship Building.
Excellent verbal and written communication skills.
Ability to maintain strong organizational skills within fast-paced work environment.
Job Type:
Full-time Salary:
Up to $75,000.
00 per year Schedule:
8 hour shift Day shift Monday to Friday
Experience:
Owner Relations Manager:
3 years (Preferred) Property Manager in Vacation Rentals:
3 years (Preferred) Relationship Building:
5 years (Preferred) Property On-Boarding:
3 years (Preferred) License/Certification:
NC Real Estate Brokers license (Preferred) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
Guest Relations Location:
Corolla, NC KEYS FOR SUCCESS:
3-5 years of experience as an Owner Relations Manager or Property Manager in Vacation Rentals.
Strong interpersonal skills, including; Conflict Resolution, Positivity-Focused and Relationship Building.
Experience maintaining property records and sensitive information in software systems.
Active NC Real Estate Brokers license (Preferred) ESSENTIAL FUNCTIONS OF THE POSITION:
Owner Relations Owner Relationship Building:
You will work on a TEAM committed to offering Prompt, Excellent and Respectful customer service to our Property Owners.
You will work towards surveying 80% of your territory.
Owner Retention:
The TEAM will be held to a standard of maintaining a 93% owner retention annually with a goal of reaching 95% or greater.
Prompt Service:
The TEAM will be held to a standard of responding to all owner requests within two (2) hours of receipt during business hours or within two (2) hours of business opening on the next business day if a call is received after-hours.
The TEAM will be held to a standard of answering all phone calls from Property Owners.
Goal of 90% of business hour phone calls.
Communication:
The TEAM will be responsible for communicating Effectively and Respectfully with other teams to close out all tickets within three (3) business days.
Owner Property Records:
You will be responsible for the following tasks relative to incoming/outgoing properties:
Maintaining property records and sensitive information in software systems.
New Client/Property On-Boarding:
You will manage all facets of new client and new property on-boarding to include, but not be limited to, the following:
Performing the on-boarding process, gathering info, communicating with applicable parties, and sending Welcome-info, with the goal of a smooth transition for the property owner.
All properties will be on-boarded within five (5) days of the contract execution.
Property Off-Boarding:
Assist in the offboarding of properties and owners.
Goal is to retain owners and properties.
Core competency will not be off-boarding.
Additional Information:
Encourage and promote company core values, missions and vision.
Expected working hours will be 8:
00/9:
00am - 5:
00/6:
00pm Monday-Friday.
Weekend work will be required as we have an On-Call Team Member every weekend.
This will be a rotating schedule.
ESSENTIAL REQUIREMENTS OF THIS POSITION:
3-5 years of experience as an Owner Relations Manager or Property Manager in Vacation Rentals.
Active NC Real Estate Brokers license (Preferred) Strong interpersonal skills, including; Conflict Resolution, Positivity-Focused and Relationship Building.
Excellent verbal and written communication skills.
Ability to maintain strong organizational skills within fast-paced work environment.
Job Type:
Full-time Salary:
Up to $75,000.
00 per year Schedule:
8 hour shift Day shift Monday to Friday
Experience:
Owner Relations Manager:
3 years (Preferred) Property Manager in Vacation Rentals:
3 years (Preferred) Relationship Building:
5 years (Preferred) Property On-Boarding:
3 years (Preferred) License/Certification:
NC Real Estate Brokers license (Preferred) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
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